Refund policy
At The Body Derma, customer satisfaction is important to us. Please read our refund and return policy carefully before placing your order.
Returns & Exchanges
We only accept returns or exchanges in the following cases:
- You received the wrong item
- You received a damaged item
- You received a defective item
- You received an item that is different from what you ordered
To request a return or exchange, you must contact us within 24 to 48 hours of receiving your parcel.
Conditions for Return
To be eligible for a return or exchange:
- The item must be unused, unopened, and in its original packaging
- The item must be returned in the same condition in which it was delivered
- You must provide:
- Your order number
- Clear photos or video of the issue
- Your full name and contact details
Non-Returnable Items
We do not accept returns or exchanges for:
- Items that have been used or opened
- Items damaged due to customer mishandling
- Orders where the customer changes their mind after delivery
- Sale, discounted, or promotional items (unless damaged or incorrect)
Refunds
Once your request is approved and the returned item is received and inspected, your refund will be processed.
Refunds are usually issued through:
- Bank Transfer
- JazzCash / Easypaisa
- Or another suitable payment method agreed upon by both parties
Refund processing may take 5 to 10 business days, depending on the payment method.
Delivery Charges
- Delivery charges are non-refundable
- In case of a wrong or defective item, return or exchange shipping may be covered by The Body Derma
Contact for Returns
If you have any issue with your order, please contact us at:
Email: thebodyderma@gmail.com
WhatsApp: 0323 999 6403